Misinformation is Hurting Hurricane Helene Relief Efforts

American Red Cross: October 4, 2024: Misinformation can spread quickly after a disaster, causing confusion and distrust within communities struggling to recover.

Unfortunately, we’re seeing this during our response to Hurricane Helene.

Sharing rumors online without first vetting the source and verifying facts ultimately hurts people — people who have just lost their homes, neighborhoods, and, in some cases, loved ones. They are already unsure where to turn for help, and spreading misinformation only adds to that uncertainty. It also disrupts our ability to deliver critical aid and affects the disaster workers who have put their own lives on hold to assist those in need.
Here are a few common rumors we have recently seen on social media that we'd like to address:

- "The Red Cross isn’t here."

This is simply not true. Before Helene made landfall, we prepositioned hundreds of Red Cross disaster responders and thousands of relief supplies across the Southeast to support people affected in the aftermath. Today, more than 1,300 disaster responders are helping people in Florida, Georgia, the Carolinas, Tennessee and Virginia, ensuring they have safe shelter, food, hygiene items, medication and emotional support.

- "The Red Cross is confiscating or throwing out donated items."

We are not confiscating, removing or discarding donated items. We focus on providing shelter, food, and relief after disasters. While we don't accept physical donations, as managing them takes time and resources away from our mission, we work with community partners who are better equipped with these resources to handle and distribute these items. For information on where donated goods are available, please call 211.

- "The Red Cross is taking over shelters."

We do not forcefully take over shelters. However, we do provide management support at the request of partners. This is a collaborative effort that no one organization can do alone. Local partnerships are established before disasters to ensure shelter needs are met, and we collaborate with partners to transition evacuation centers into post-storm shelters. We do not take over facilities where partners are still providing services.

- "The Red Cross is taking over volunteer groups."

This is untrue. While we are working alongside other volunteer groups helping during this disaster, the Red Cross is not taking over their efforts or services.
For safety, all Red Cross volunteers must go through a background check and Red Cross training before deploying to support a disaster response. We do not manage or deploy volunteers who haven’t completed this process, including local residents who sign up after a disaster. They must undergo the same screening and training as current volunteers.

Image: American Red Cross